FAQs Managing your investment

 

You can top up your investments by lump sum or regular contributions. Further details can be found below. 

When making a top up, whether a lump sum or regular contribution, you must confirm you have read the latest Key Investor Information Document (KIID) and the latest Supplementary Information Document (SID) when giving your instruction. These can be found under the Documents tab of the fund centre.

Some of our funds and share classes are closed to further investment and so cannot be topped up. These are listed on our website in the fund centre at the bottom of the table of prices.

We will purchase Class 1 shares or units, except for the Global Equity Endurance Fund where we will purchase shares in Class 6, unless you indicate otherwise. Details of the minimum investment amounts for other share classes, along with any other eligibility criteria, can be found in the Prospectus. Please contact us if you require further details.

Please also ensure that you have read the ISA terms & conditions. These can be found under application and transfer forms.

• Lump sum contributions

  You can make a lump sum payment by sending us a written instruction and a cheque. This can be a letter, or you can use our fund instruction form, which can be found under application and transfer forms. Cheques should be made payable to Aviva Investors UK Fund Services Limited. For the majority of our funds, lump sum top-ups must be for at least £250 per fund. More details can be found in Appendix II of the SID.

• Regular contributions

  If you are already making regular contributions, you can increase the contribution amount by sending us an instruction in writing or over the phone. Our contact details can be found here. For the majority of our funds, regular contributions must be for at least £50 per fund. More details can be found in Appendix II of the SID.If you are not already making regular contributions, we will require a direct debit mandate to be completed together with a written instruction, confirming the total contribution amount and the fund(s) – indicating the split per fund where multiple funds are selected. Direct debit (DD) mandates can be found under application and transfer forms. Please note that there are specific mandates for direct and ISA DDs.A mandate is not required if you are completing a new application form, as one is incorporated into the form.

 

We make it simple to transfer any ISA investments from other providers to Aviva Investors – whether you want to transfer them in full or in part. You can do this by filling out our ISA transfer form.

Please ensure you have read the appropriate ISA terms & conditions, together with the latest Key Investor Information Document (KIID) and Supplementary Information Document (SID). These can be found, together with the ISA transfer form, in the fund centre and under application and transfer forms.

You’ll need to transfer any ISAs for the current tax year in their entirety, but previous years’ contributions may be transferred in part if you wish.

Once we have received the form, we’ll contact the other ISA manager on your behalf to arrange a transfer.

When you transfer your ISA to us from another manager, your investment is likely to be out of the market for a time. During this period the market may move up or down, resulting in potential loss of capital and income. Your existing manager will be able to provide details of any applicable fees they may charge you for transferring from their ISA to our funds.

The investment will be placed once we receive the transfer proceeds.

We will purchase Class 1 shares or units, except for the Global Equity Endurance Fund where we will purchase shares in Class 6, unless you indicate otherwise. Details of the minimum investment amounts for other share classes, along with any other eligibility criteria, can be found in the Prospectus. Please contact us if you require further details.

 

You can make a withdrawal at any time, as long as it is at least £500 for ISAs or £250 for the majority of our direct ICVC investments.

To keep your investment open we ask you to leave a minimum holding in your fund, unless you are contributing by direct debit. Please refer to Appendix II of the Supplementary Information Document (SID) for details of the minimum withdrawal and holding amounts. This can be found in the fund centre.

You can place your withdrawal over the phone or in writing. Our contact details can be found here. 

Please note – if submitting your withdrawal request by email, you must attach a scanned copy or digital photo of your signed instruction to the email in a PDF or JPEG format.

Once we get your instructions, we will sell your units or shares at the next available valuation point, depending on the cut-off point for receipt of instructions for your fund. Details of dealing cut-offs can be found in the SID.

If you are an ISA customer, remember that you will lose the tax benefits on any money you withdraw from your investment.

Please note – on rare occasions, dealings in and withdrawals from some of our funds may not be possible due to fund dealing suspensions.

If you require payment to be made directly to your bank account, we must first verify that the account is in your name, as we cannot make third-party payments. We will attempt to do so electronically, but if the check fails, we will issue the payment by cheque instead.

Alternatively, you can provide evidence of the account with your instruction. We will need to see an original / certified copy of a bank statement for the account or a voided cheque to evidence the bank account is registered in your name. Please note we cannot accept a bank statement which has been printed from the internet.

When you are making a withdrawal, we may need to check your identity. Rest assured we do what we can to make sure this does not cause delays. The checks we carry out aim to ensure that we pay the right person and meet the money laundering regulations.

Further information regarding the money laundering regulations can be found here.

If there are joint holders of the investment, or other third parties registered to the investment (such as a Power of Attorney) we may also require evidence for them, and will write to each individual directly.

While we are awaiting documentation, the withdrawal proceeds will be held in a designated client money account, and will not accrue interest during this period. We will write to you if any evidence is outstanding and endeavour to do all we can to avoid unnecessary delays.

Once we have sufficient evidence then the proceeds will be released within four working days.

 

You can switch all or part of your funds over the phone or in writing. This can be a letter, or you can use our fund instruction form, which can be found under application and transfer forms. Our contact details can be found here.

Please note – if submitting your switch request by email, you must attach a scanned copy or digital photo of your signed instruction to the email in a PDF or JPEG format.

You must confirm you have read the latest Key Investor Information Document (KIID) and the latest Supplementary Information Document (SID) when giving your instruction. These can be found in the fund centre under Documents tab.

We will purchase Class 1 shares or units, except for the Global Equity Endurance Fund where we will purchase shares in Class 6, unless you indicate otherwise. Details of the minimum investment amounts for other share classes, along with any other eligibility criteria, can be found in the Prospectus. Please contact us if you require further details.

Partial switches are subject to the minimum investment amount for your target fund(s), and the minimum remaining balance for your existing holding. Please refer to Appendix II of the SID for details of the minimum investment and holding amounts.

Please note – on rare occasions, switches from some of our funds may not be possible due to fund dealing suspensions.

A switch involves selling shares and may give rise to a Capital Gains Tax liability depending on your personal circumstances, though this is not currently the case within an ISA.*
 

* Please note that this tax explanation applies to individuals who are UK residents only. To discuss your personal tax situation, please see your financial adviser. Tax laws, rates and allowances may change in the future.

 

Subject to the annual ISA contribution limit, you can use funds from a direct investment to open a new ISA or top-up an existing ISA. The transfer must be for a specific monetary amount, which will be withdrawn from the direct investment and invested into the ISA the next working day. The withdrawal may give rise to a Capital Gains Tax liability depending on your personal circumstances.*

If you have invested with us through an ISA, you can top-up by providing a written instruction to transfer funds from your direct investment into your ISA. You must confirm you have read the latest KIID and SID when giving your instruction. These can be found in the fund centre under Documents tab.

If you have not invested in an ISA with us, a new ISA application form must be completed. This can be found in the application and transfer forms section; the KIID and SID are located in the fund centre. Once completed, it should be sent to us with a covering letter confirming the ISA is to be paid for by withdrawing funds from your direct investment.

* Please note that this tax explanation applies to individuals who are UK residents only. To discuss your personal tax situation, please see your financial adviser. Tax laws, rates and allowances may change in the future.

 

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