Engaging with stakeholders
As a manager of real assets our activities like constructing and operating buildings and infrastructure can have an impact on people. This might include our real estate occupiers, our supply chain partners, or individuals and groups from communities living near to our activities. If you’re impacted by our activities in any way, you are a stakeholder to Aviva Investors and we want to hear from you.
Where we are made aware of incidents which concern our stakeholder groups, or complaints from our stakeholders, our staff are required to refer details to our leadership team in order that an appropriate response can be initiated. We aim to respond to all stakeholder within five working days.
You can make a query to Aviva Investors Real Assets using this email address: stakeholder.engagement@avivainvestors.com
Please provide as much detail as possible in your query to assist us in responding effectively.
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Customer complaints
We have a separate process for direct customers of Aviva Investors wishing to make a complaint about our services. The procedure for making such complaints can be found here: